Quality Assurance Specialist

5 days ago

Birmingham, Birmingham, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking a highly skilled and experienced Quality Assurance Specialist to join our Client Onboarding team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our team members complete client due diligence and conflicts checks in line with all legal and regulatory requirements and internal policy and procedures.

Key Responsibilities
  • Maintain a client due diligence and conflicts Competency Accreditation Scheme and quality assurance framework that ensures members of the Client Onboarding Department are signed off as competent and technically skilled to meet legal, regulatory and internal policy requirements when conducting client due diligence and conflict checks.
  • Undertake quality assurance of client due diligence and/or conflicts checks in line with the quality assurance framework and internal policies and procedures.
  • Preparing for and conducting quality assurance meetings with Team Leaders and the Head of Client Onboarding, creating detailed written reports at individual, team and departmental level summarising the outcomes, findings, and recommendations.
  • Raising and reviewing corrective actions against both process failure / regulatory failure and liaising with case handlers and supervisors to close any actions escalating where appropriate.
Requirements
  • In-depth technical knowledge, skills, and experience of practically applying the legal and regulatory requirements relating to client due diligence and/or conflicts in a law firm, for both domestic and international individual and business clients.
  • Should have been working at a minimum level of a Senior Officer with additional Quality Control (QC) or Quality Assurance (QA) responsibilities.
  • Experience of coaching and mentoring team members.
  • Knowledge of 3e
  • Knowledge of regulatory requirements for other professional industries such as FCA or of international law firm regulations.
  • Detailed knowledge and practical application in a law firm of: SRA Standards and Rules relating to Conflicts; Financial Crime prevention rules and regulation.
  • Passion for quality and regulatory compliance.
  • Approachable and able to form good working relationships
  • Work collaboratively within the team and with other colleagues
  • Ability to work under pressure with changing priorities
  • Sense of responsibility and ownership
  • Excellent organisational skills and time management
  • Resilient and energetic personality
  • Desire to learn and seek out continuous improvement
  • Coaching skills
What We Offer
  • 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
  • Generous and flexible pension schemes.
  • Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)
  • Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

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