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Quality Assurance Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Serco Full time
Job Title: Quality Assurance Specialist

At Serco, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of service delivery to our customers.

Key Responsibilities:

  • Support the development of systems and processes that ensure contractual compliance and minimize financial risk.
  • Provide quality assurance and compliance reporting to the Quality Improvement & Audit Manager and Serco Operations Manager.
  • Act as the nominated local expert for quality assurance and compliance within the business.
  • Work closely with internal and external stakeholders to ensure customer and business unit needs are delivered.

Audits:

  • Manage a schedule of ongoing audits and observations to ensure quality and compliance of service delivery.
  • Coordinate and manage regulatory audits and inspections, including readiness reviews.

Requirements:

  • Experience working in a compliance environment.
  • Strong IT skills, with emphasis on MS Excel and MS Office 365 software.
  • Excellent communication and interpersonal skills.
  • Ability to work across multiple work streams.

What We Offer:

  • Salary range £26,000 - £30,000.
  • Serco discounts, including cinema, Merlin entertainment, and online shopping discounts.
  • Autonomous and supportive culture.
  • Chance to make a positive difference to public sector services.

About Serco:

At Serco, we deliver essential public services around the world. We are a team of 50,000 people responsible for delivering services in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are committed to building a diverse and inclusive organization that supports the needs of all.