Service Advisor
3 weeks ago
Overview
Ayr Audi
Key Responsibilities
- Coordinate MOTs, services, and repair work for customers
- Advise customers on warranty cover and upsell additional parts/accessories
- Liaise with the Aftersales department to schedule appointments
- Manage customer interactions, phone calls, and online booking queries
- Communicate turnaround times and ensure effective customer communication
- Maintain accurate customer records and update systems
Requirements
As a Service Advisor, you will have excellent communication skills, a warm personality, and a passion for delivering exceptional customer experiences. Previous experience with Kerridge/ADP is an advantage, as well as knowledge of dealer systems.
You will be a great team player, able to work independently and use your initiative. We are looking for someone with a passion for customer service and the automotive industry.
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