Business Systems Analyst
4 weeks ago
We are seeking a skilled Business Analyst to join our team at Candidate Source. As a Business Analyst, you will play a crucial role in reviewing operational effectiveness and streamlining the customer complaint journey. Your responsibilities will include analyzing information, assessing operational alignment with strategy, and mapping complaint customer journeys.
Key Responsibilities:
Mapping complaint customer journeys
Undertaking detailed analysis of model business processes, functions, information flows, and data structures
Converting requirements to a technical specification for different business areas
Supporting the project manager on scoping, objectives, estimation, assumptions, risk analysis, and communication with stakeholders
Creating data analytics/reports and process maps
Developing and managing project documentation deliverables
Requirements:
Previous business analyst experience
Knowledge of customer complaint journey and complaint regulations
In-depth knowledge of data modelling techniques
Working knowledge of relevant business management principles
Working Arrangements:
5 hours a week, Monday to Friday, between 9am-5pm
Hybrid working of 3 days a week in office available after training
Contract: 6 months initially with opportunity to extend
Training: On-site full-time for the first 4-6 weeks
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. To help you stay safe in your job search, we will never ask for your bank details at the application stage.
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