Ward Clerk

2 days ago

Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

About the Role

The Shrewsbury and Telford Hospital NHS Trust is seeking a highly organized and detail-oriented Ward Clerk to join our dynamic team within the Acute Medical Floor. As a key member of the team, you will be responsible for providing administrative support to ensure the smooth operation of the ward.

Key Responsibilities

  • Provide a warm welcome to patients and visitors, ensuring their needs are met and they feel at ease in the ward environment.
  • Manage and maintain accurate and up-to-date patient records, ensuring all necessary documentation is completed and filed correctly.
  • Answer and respond to telephone calls, taking messages and relaying information to nursing staff as required.
  • Coordinate the booking of appointments and arrange for the transportation of patients as needed.
  • Assist with the preparation of patient notes and x-rays, ensuring they are accurately labeled and stored.
  • Communicate effectively with nursing staff, patients, and visitors, providing clear and concise information as required.

Requirements

  • Hold a NVQ Level 2 & 3 in Business Administration or equivalent.
  • Have a strong understanding of administrative procedures and protocols.
  • Be proficient in the use of computer software, including Microsoft Office and care flow systems.
  • Have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

About Us

The Shrewsbury and Telford Hospital NHS Trust is a leading healthcare provider in the region, committed to delivering high-quality patient care and services. As a Ward Clerk, you will be part of a dedicated team that is passionate about providing exceptional patient experiences.

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