Ward Clerk

Job summary

An exciting opportunity has arisen for a Ward Clerk within our dynamic team within the Acute Medical Floor.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments.

Ward 22 Short Stay is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the care flow system and booking appointments.

Main duties of the job

Admin and clerical support within the acute medical floor based on 22SS. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.

Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients. Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have. Answer the telephone, responding to questions or requests as appropriate. Request the services of allied healthcare professionals as requested by nursing staff (, Phlebotomist/ECG Technician/Radiographers/Porters). Make outpatient referrals as requested by nursing staff. Notify Pathology of urgent blood specimens when requested by nursing staff. Request and collect (or deliver when requested) notes and x-rays from various departments. Order transport for patients as requested by nursing staff, competing appropriate paperwork.

About us

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the care flow system and booking appointments.

You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration Evidence of Maths and English, GCSE Grades 4-9 or equivalent

Experience

Essential

Basic Computer skills

Desirable

Qualification in word processing / IT skills Customer Care Experience

Communication Skills

Essential

Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.

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