Senior Credit Risk Associate

3 weeks ago

Bury, Borough of Bury, United Kingdom Car Benefit Solutions Full time

We are seeking a highly skilled Senior Credit Risk Associate to support our Treasury team in underwriting and monitoring clients to ensure credit risk is carefully controlled. The successful candidate will be responsible for managing bad debts by ensuring the relevant policies and guidelines are followed, to provide good customer outcomes and minimise losses to CBS.

The salary for this role ranges between £26,000 - £30,000 per annum. This is a full-time position based in our office in Bury. The working hours are 35 hours per week, from Monday to Friday with a hybrid working model, blending both office and remote work based on business needs. As we have a comprehensive induction plan, the expectation of office attendance in the first few months will be greater.

About Us

At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.

We have a strong reputation in the Automotive and Corporate sectors. We are proudly recognised as a 2-star outstanding best company to work for, ranked 3rd in the Business Services sector. Additionally, we are among the top 25 employers in the Northwest region. Our commitment to our people is further exemplified by our Gold status as Investors in People and We Invest in Wellbeing.

Key Responsibilities

Underwriting

  • Review and analyse credit reference agency and company accounts information to formulate recommendations for credit approval of automotive and corporate clients.
  • Regularly review client facility limits and suggest appropriate action where clients approach or exceed facility limits
  • Work with Sales and Field Operations teams to obtain and review client information on a regular basis and ensure appropriate action is taken.
  • Become the key point of contact for the sales and customer experience teams to respond to queries and requests regarding underwriting.
  • Involvement in Anti- Money Laundering (AML) and compliance processes to ensure adherence to relevant regulations.

Debt Management

  • Handle calls to and from bad debtors, often in difficult situations, offering guidance in line with regulations whilst maximising the rate of debt recovery for CBS.
  • Issue relevant letters/ documents to default debtors in line with regulatory guidelines.
  • Set up and administer affordable repayment plans for debtors, liaising with Finance to ensure a constantly accurate record of outstanding balances.
  • Liaise with solicitor and other external contacts as necessary to assist in debt resolution.

General Duties

  • Support the Credit Risk Manager with any risk and compliance tasks, specifically but not exclusively, in relation to FCA guidelines, consumer credit regulations and related activity across all scheme solutions and relevant business matters as appropriate.
  • Gain a thorough understanding of all internal and external systems. Proactively looking to provide suggestions for system/process changes and enhancements with involvement in testing changes.
  • Keep accurate records for both the management of debts and credit risk underwriting using CRM systems.
  • Attend training courses that are identified to assist in personal and role development.

Requirements

Key Skills and Qualifications

  • GCSE English & Mathematics A-C or equivalent (Essential)
  • Educated to A Level (Desirable)
  • CICM qualification or working towards (Desirable)

Skills, Knowledge and Attributes

Essential

  • Excellent written and verbal communication skills.
  • Strong attention to detail, and meticulous organisation skills.
  • Excellent interpersonal skills with the ability to work effectively with internal and external stakeholders
  • Creative thinking, continually seeking improvements with the confidence to suggest and take ownership for initiating changes.
  • Confident telephone manner, including the ability to deal with customers in difficult situations.
  • Computer literate with a good working knowledge of MS Office applications, specifically Word and Excel.
  • Ability to adopt a flexible and proactive approach to working in a rapidly growing business.
  • Use own initiative to identify tasks required and carry out with minimal supervision, including covering for the Credit Risk Manager when necessary.
  • Consistently demonstrate strong financial, analytical, and numerical skills.
  • Able to work with a degree of autonomy with the confidence to seek guidance where necessary.
  • Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment.

Desirable

  • Customer service experience in a professional services or financial services environment.
  • Previous experience of reviewing company accounts and financial information.
  • Commitment to continuous professional development including relevant credit risk/debt management qualifications.

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