Service Improvement Consultant

5 days ago


Leeds, Leeds, United Kingdom Jet2 Limited Full time

Job Summary:

As a Service Improvement Consultant, you will play a key role in identifying areas for improvement in our IT processes and services. You will work closely with our IT Service Manager and Analysts to analyze current processes, identify opportunities for improvement, and implement changes that align with our business goals.

You will be responsible for analyzing data, identifying trends, and developing recommendations for process improvements. You will also have the opportunity to create effective IT Communications, transition services from Project to Support within agreed service levels, communicate effectively with stakeholders, review supplier performance, and escalate issues as required.

Key Responsibilities:

  • Analyze data to identify trends and areas for improvement
  • Develop recommendations for process improvements
  • Create effective IT Communications
  • Transition services from Project to Support within agreed service levels
  • Communicate effectively with stakeholders
  • Review supplier performance
  • Escalate issues as required

Requirements:

  • GCSE Maths & English (or equivalent) at grade A-C (9-4)
  • Basic knowledge of some IT programmes
  • Confidence learning new software
  • Possession of passion for IT Service Management

Benefits:

  • Competitive salary: £28,000 - £32,000 per annum
  • Opportunity to work with a dynamic and innovative company
  • Professional development opportunities


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