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Hotel Receptionist

2 months ago


Liverpool, Liverpool, United Kingdom Melia Hotels International Full time
About the Role

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Meliá Hotels International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues promptly.
  • Manage check-in and check-out procedures, ensuring accuracy and efficiency.
  • Upsell additional services and amenities to guests, promoting our hotel's offerings and enhancing their experience.
  • Process payments and handle guest transactions, adhering to hotel credit policies and procedures.
  • Maintain a high level of knowledge about our hotel's services, amenities, and local attractions, providing recommendations and insights to guests.
  • Collaborate with other departments to ensure seamless guest experiences, resolving any issues or concerns that may arise.
What We're Looking For

We're seeking a candidate with:

Previous experience in a similar role, preferably in a hotel or hospitality environment.Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.Flexibility and adaptability, with a willingness to work in a fast-paced environment and respond to changing situations.A passion for delivering exceptional customer service and ensuring guest satisfaction.What We Offer

As a valued member of our team, you can expect:

A competitive salary and benefits package, including holiday entitlement and contributory pension scheme.Opportunities for career growth and development, with access to training and professional development programs.A dynamic and supportive work environment, with a focus on teamwork and collaboration.Discounts and perks, including travel and food discounts, as well as access to our employee recognition and reward programs.Why Join Us?

Meliá Hotels International is a global hospitality company with a passion for delivering exceptional guest experiences. We're committed to equality, diversity, and inclusion, and we're proud to be a socially responsible business. If you're a motivated and customer-focused individual who shares our values, we'd love to hear from you