Animal Welfare Specialist

3 weeks ago


London, Greater London, United Kingdom BIAZA (British and Irish Association of Zoos and Aquariums) Full time
Zoo Department Leadership

The successful candidate will lead the zoo department, overseeing animal collection and care, education programs, conservation initiatives, and guest-facing activities. This role ensures the safe and efficient delivery of the Zoo operation, upholding high standards of welfare and educational innovations.

As a key management position, you'll be responsible for driving best practices, managing a team of 25 keepers, and ensuring guests have an exceptional zoo experience through feedback-driven improvements.

  • Key Responsibilities:
  • Lead the zoo department, including animal collection and care, education programs, and guest-facing activities
  • Develop and implement strategies to improve guest experience and engagement
  • Manage a team of 25 keepers, providing guidance and support to ensure excellent animal care and welfare
  • Maintain high standards of animal welfare, husbandry, and educational innovations
Our Requirements

To succeed in this role, you'll need:

  • A minimum of six years' experience in a zoo or similar attraction
  • In-depth knowledge of the Zoo Licensing Act and Secretary of State's Standards of Modern Zoo Practice
  • Strong understanding of guest experience planning and delivery, with the ability to engage guests through innovative approaches
  • Passion for people leadership, with drive, focus, and enthusiasm for development and staff engagement
  • Experience in managing a department budget, forecasting, and readjusting as required
  • Knowledge of health and safety legislation relevant to visitor attractions
Compensation Package
  • A competitive annual salary of £55,000 - £65,000
  • 33 days holiday (including bank holidays)
  • 'Enjoy the Ride' Merlin Annual Passes – 6 in total per year, 1 for you, plus 5 to gift to loved ones
  • Merlin Magic Pass – 20 free tickets for you, your family, and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
  • Company bonus
  • Single private medical cover
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities


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