Quality Compliance Specialist

4 days ago

Colchester, Essex, United Kingdom Lighthouse Personnel LTD Full time

Quality Compliance Specialist

We are seeking a Quality Compliance Specialist to join our dynamic and collaborative team at Lighthouse Personnel LTD. The successful candidate will play a crucial role in European operations, reporting to the Quality Manager.

Key Responsibilities:

  • Support the day-to-day execution and implementation of the company's quality and compliance strategy.
  • Ensure compliance with applicable standards, including ISO 9001 and ISO 14001.
  • Control and maintain SOP manuals, including the issue of amendments.
  • Support with the recording and monitoring of non-conformances raised and ensure their timely investigation and close out.
  • Initiate action to prevent the occurrence of any non-conformity relating to the products, process, and quality system.
  • Record agenda and minutes for the annual Management Review.
  • Support with the completion of the annual audit program to ensure that departments are in full compliance of the internal SOP's and industry standards.
  • Communicate and cascade internally any changes to the Integrated Management System.
  • Support in the monitoring of monthly KPI's.
  • Support with the recording and investigation of customer feedback and carry out resolution actions to address any customer concerns.
  • Monitor and record the company's risk mitigations.
  • Assist with developing a dashboard and monthly reporting of compliance statistics and cases of non-compliance.
  • Support the business with GDPR data access and data deletion requests.

Requirements:

  • Strong communication, conflict management, and negotiation skills.
  • Accuracy and an eye for detail are essential.
  • Strong written communication skills with the ability to produce clear accurate reports, statistics, and documentation.
  • Ability to manage stakeholders' expectations and articulate Quality and Compliance requirements to said stakeholders, effectively.
  • Ability to analyze information and trends, draw conclusions, and develop action plans.
  • Computer, data entry, MS Office, and SharePoint skills.
  • Excellent interpersonal skills, the ability to work independently and in a team environment.
  • Good knowledge of relevant ISO certifications, including but not limited to 9001/14001/45001.
  • Internal auditing experience.
  • NEBOSH not required but would strengthen an application, and if not held the successful candidate should have an appetite to complete the qualification.
  • Experience with Trade Compliance and an understanding of MSS Data and its function.

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