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IT Support Specialist
2 months ago
Cloudway Talent is seeking a skilled IT Support Engineer to join our team in Swansea or Newbury. As a key member of our IT Support and Service Centre, you will be responsible for delivering high-quality IT support services to our customers.
Key Responsibilities- Provide technical support for a variety of customer stakeholders, including M365, Meraki WiFI, Networks, and Hardware needs.
- Work on-site, covering a range of L1, L2, and L3 services.
- Configure and troubleshoot networking equipment, including WLAN, WAN, and LAN.
- Support Windows Desktop environments and Active Directory/365 services.
- Utilize service management toolsets for remote working.
- Communicate effectively with customers and internal stakeholders.
- Demonstrable experience in IT support, preferably in a similar role.
- Knowledge of networking fundamentals, including WLAN, WAN, and LAN configuration.
- Experience with Windows Desktop support and Active Directory/365 services.
- Fluency in English.
As a contractor/freelancer, you will have the opportunity to work on long-term, stable projects with Cloudway Talent. You will also have access to paid certifications and training to enhance your technical skills.
