Automotive Advisor

6 days ago


London, Greater London, United Kingdom Stephen James (Automotive) Ltd Full time

Job Summary

We are seeking a highly skilled and customer-focused Automotive Advisor to join our team at Stephen James (Automotive) Ltd. As a key member of our Bodyshop team, you will provide exceptional customer service and support to our clients, ensuring a seamless and efficient experience.

Key Responsibilities

  • Provide a warm and courteous reception to all customers, managing incoming enquiries, administrative tasks, and phone calls.
  • Schedule customer appointments and plan arrival times to minimize waiting periods for vehicle drop-off and pick-up.
  • Ensure all completed repair jobs are invoiced correctly and keep our workload control spreadsheets up to date.
  • Oversee the return of vehicles to customers, explaining the work done and any charges.
  • Regularly update customers on repair progress, additional work needed, and vehicle completion, ensuring our databases are always current.

Requirements

  • Strong customer service and communication skills.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Attention to detail and strong organizational skills.
  • Previous experience in a similar role, preferably within the automotive industry or accident repair centre/bodyshop environment.
  • Valid manual UK driving license and eligibility to work in the UK.

What We Offer

As a valued member of our team, you will receive a competitive salary, opportunities for personal development and training, and a range of market-leading benefits. If you are passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.


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