Senior IT Service Desk Analyst

5 days ago


Stratton, United Kingdom AD WARRIOR Full time
About the Role

The Senior IT Service Desk Analyst is a key position in the Digital Operations team at AD WARRIOR, responsible for delivering effective and efficient IT and audio-visual support services to the University community.

Key Responsibilities
  • Manage the workload of the team, providing second-line support and escalating issues to the Digital Operations Manager or Digital Architecture team as necessary.
  • Monitor progress and resolutions of all tickets, ensuring timely and efficient issue resolution.
  • Work closely with the Digital Operations Manager to develop and implement IT support strategies and processes.
  • Collaborate with other teams to ensure seamless integration of IT services and support.
Requirements
  • Proven experience in supporting software and hardware installations, with a strong track record of investigating and resolving issues.
  • Highly effective communication and interpersonal skills, with the ability to work with diverse stakeholders.
  • Sound practical and theoretical knowledge of digital systems, including IT service management principles and practices.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including a 35-hour working week and generous annual leave entitlement.
  • Access to cutting-edge technology and resources, with opportunities to develop new skills and expertise.
  • A collaborative and inclusive team culture, with a focus on delivering exceptional customer service.


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