Service Quality Specialist

5 days ago

Aberdeen, Aberdeen City, United Kingdom Expro Full time

Job Summary

Expro is seeking a highly skilled Service Quality Specialist to join our Subsea team in Aberdeen. As a key member of our team, you will be responsible for promoting safe and efficient service quality delivery, ensuring compliance with our HSEQ management systems, and providing support to managers and employees in relevant service quality matters.

Key Responsibilities

  • Act as the focal point for all Service Quality matters, providing advice on incident investigation, incident classification, and coaching on Service Quality expectations.
  • Drive the implementation of and compliance with Expro's HSEQ methods and systems, ensuring consistency of approach and understanding of goals.
  • Travel to Expro locations to ensure HSEQ Expectations compliance and assist local teams in identifying areas for HSEQ improvements.
  • Work with local teams on an extended stay basis to coach personnel on the Expro HSEQ Policy and Expectations and HSEQ Management systems.
  • Support managers in identifying and delivering Service Quality targets and goals, ensuring continuous awareness and improvement of key Service Quality areas.
  • Ensure HSEQ policies, standards, and directives are understood and followed, and provide appropriate training to managers and employees as necessary.
  • Monitor Service Quality performance to ensure compliance with reporting requirements, including E-trak reports, KPIs, and planned HSE inspections.
  • Conduct or arrange HSEQ audits in compliance with the agreed audit schedule.
  • Provide Service Quality input into HSEQ tenders and bids as required.
  • May be required to supervise others, including managing workload, mentoring, and coaching.

Requirements

  • NEBOSH, IOSH (or equivalent) certification.
  • Strong understanding of HSEQ principles and practices.
  • Excellent communication and coaching skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.

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