Travel Industry Professional
1 week ago
Wibit Consulting & Services (WibitCS) is a leading travel management and corporate expense company seeking an Italian-speaking B2B Travel Agent to join their team in the UK. This exciting opportunity is perfect for travel enthusiasts who are passionate about delivering exceptional customer service in the industry.
The ideal candidate will be responsible for providing world-class personalized support to corporate travelers while working remotely. If you're skilled at creating personalized interactions with clients and have experience working with GDS systems, this could be your next career move.
About the Role:- Job Type: Full-time
- Location: Remote United Kingdom
- Salary: Competitive base salary (£35,000 - £45,000 per annum)
This role offers a competitive package based on experience, skills, and performance, as well as access to guidance and tools to help you grow professionally and reach your full potential.
Key Responsibilities:- Assist travelers by providing best-in-class personalized support and helping them with everything from platform queries to urgent last-minute travel emergencies.
- Solve travel and tech-related issues, offering quick and efficient solutions to meet client needs.
- Stay informed about the latest travel industry trends and company platform developments to deliver top-tier service.
- Build strong relationships with global teams to ensure seamless service delivery.
- Provide feedback to improve the travel management platform.
- Exceed performance targets to support the company's success.
- Native/fluent in Italian (verbal and written) and fluent in English (C1 level or higher).
- Previous experience in customer service roles, ideally within the travel or hotel segments.
- Strong experience working with GDS systems (Sabre Amadeus Galileo Worldspan) is essential.
- A skilled communicator who excels at creating personalized interactions with clients.
- A team player who enjoys collaborating, giving, and receiving feedback, and lifting others up to succeed.
- Tech-savvy, confident in using tools like Gmail, Zendesk, Slack, and Salesforce, along with in-house customer service platforms.
- Flexible, willing to work non-traditional shifts, including early mornings, late evenings, and weekends.
- Must already have resettlement or legal status to live and work in the UK.
- Competitive remuneration based on experience, skills, and performance.
- Dynamic team: Be part of a creative, multilingual, and friendly team with a positive working environment.
- Career development: Access to guidance and tools to help you grow professionally and reach your full potential.
- Comprehensive health benefits: Generous medical, dental, and vision plans with premiums covered.
- Paid leave: Parental and bereavement leave to support your work-life balance.
- Commuter benefits: Subsidized travel costs.
- Mental health support: Access to mental health resources and support.
- Connectivity stipends: Stay connected with stipends to support your remote work setup.
- And many more: Additional perks to enhance your experience.
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