Eyewear Service Coordinator

1 day ago


Plymouth, Plymouth, United Kingdom Specsavers Full time
Eyewear Service Coordinator

We are seeking a highly organized and detail-focused Eyewear Service Coordinator to join our team at Specsavers. As an Eyewear Service Coordinator, you will be responsible for coordinating the delivery of eyewear services, ensuring seamless customer experiences.

About the Role:

The Eyewear Service Coordinator role is ideal for someone who is passionate about delivering excellent customer service and has previous experience in a customer-facing role. You will be responsible for coordinating the preparation of eyewear prescriptions, scheduling appointments, and managing customer queries.

Responsibilities:
  • Coordinate the preparation of eyewear prescriptions, scheduling appointments, and managing customer queries.
  • Work closely with the clinical team to ensure seamless delivery of eyewear services.
  • Maintain accurate records and reports, ensuring compliance with regulations and standards.

Salary: up to £24,000 per annum, depending on experience, plus bonus opportunities.

Requirements:
  • Previous customer-facing experience, preferably in a retail or healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Confidence in using IT systems, including electronic patient records and other software applications.
Benefits:
  • Flexible working hours, including weekends.
  • Discounted benefits scheme, including hearing and eyecare services.
  • Outstanding clinical and professional development opportunities.
  • UK confidential employee helpline, WeCare.

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