Corporate Account Support Manager

6 days ago

London, Greater London, United Kingdom Biffa Full time

Corporate Account Support Manager

About the Role

The Corporate Account Support Manager plays a pivotal role in managing the commercial relationship between Biffa and its corporate clients. This involves overseeing financial performance, growth, and development, as well as contractual negotiations, meeting key performance indicators (KPIs) and service level agreements (SLAs), compliance, customer satisfaction, and retention, and delivering innovative solutions.

Key Responsibilities

  • Primary interface between Biffa and specific corporate clients, ensuring effective communication and relationship management.
  • Responsible for implementing business account plans, ensuring service success, contract compliance, retention, and pricing negotiations.
  • Retention of corporate clients through positive relationships and growth of service provision to achieve budgeted revenue for the full year.
  • Manage the tender and/or benchmarking process, including preparation, editing, and delivery, as well as identifying new development opportunities to deliver profitable growth.
  • Complete customer reviews and present management information using Power BI.
  • Assist depots and customer services in resolving issues arising from sites, including health and safety, container changes, or the introduction of alternative services.
  • Ensure customer debt position is maintained in line with contractual commitments.
  • Engage with clients at all levels to negotiate, influence, and communicate effectively, both internally and externally, to deliver long-term benefits to all parties.
  • Route cause QLS issues that result in either invoice delay or the production of credits, including supporting the Account Director or Manager in resolving queries related to payments on accounts within the sector.

Requirements

  • Confident in all Microsoft applications, including advanced-level Excel.
  • Analytical with the ability to understand numerical data.
  • Experience in building and maintaining customer relationships.
  • Driver and comfortable commuting nationally three times per week, with a car allowance provided.

Why Biffa?

  • 24 days' holiday per year, plus Bank Holiday days, and the opportunity to buy and sell holiday.
  • Generous pension scheme.
  • Medical and dental scheme.
  • Cycle Scheme.
  • Retail, leisure, and travel discounts.
  • Free parking on site.
  • A robust training and development program that opens the door to several great internal progression opportunities.

About Us

Biffa is committed to changing the way people think about waste. We believe every day is an opportunity to improve the lives of millions. Our 10,500-strong team trusts us to provide a career that's always rewarding, often challenging, but never dull.

Our Culture

We value diversity, equity, and inclusion at Biffa. We believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers, and stakeholders.

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