Corporate Account Support Manager

1 week ago

London, Greater London, United Kingdom Biffa Full time

Unlock Your Potential as a Corporate Account Support Manager

Biffa is seeking a highly skilled and experienced Corporate Account Support Manager to join our team. As a key member of our commercial team, you will be responsible for managing the commercial relationship between Biffa and our corporate clients.

Your Key Responsibilities:

  • Develop and implement business account plans to ensure service success, contract compliance, retention, and pricing negotiations.
  • Manage the tender and/or benchmarking processes for clients, identifying new development opportunities to deliver profitable growth.
  • Complete customer reviews and present management information using Power BI.
  • Assist depots and customer services in resolving issues arising from sites, including health and safety, container changes, or the introduction of alternative services.
  • Ensure customer debt position is maintained in line with contractual commitments.
  • Engage with clients at all levels to negotiate, influence, and communicate to deliver long-term benefits to all parties.

Our Ideal Candidate:

  • Confident with all Microsoft applications, including advanced level Excel.
  • Analytical with the ability to understand numerical data.
  • Experience of building and maintaining customer relationships.
  • Driver and comfortable commuting nationally 3 times per week.

Why Join Biffa?

  • 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
  • Generous pension.
  • Medical and dental scheme.
  • Cycle Scheme.
  • Retail, leisure, and travel discounts.
  • Free parking on site.
  • A robust training and development programme with internal progression opportunities.

About Biffa:

Biffa is a leading waste management company that values diversity, equity, and inclusion. We believe in creating a working environment that represents our communities and generates the best outcomes for colleagues, customers, and stakeholders.

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