Independent Living Services Manager

3 weeks ago


Stockport, Stockport, United Kingdom Great Places Housing Association Full time
Job Summary:

This Independent Living Services Manager role plays a crucial part in our mission to provide excellent services to customers in Independent Living. As a member of our team, you'll promote and maximise independence for older people within a user-led environment, in line with the Great Places Service Commitment framework.

Main Duties:
  • Provide responsive, effective, and flexible housing management and support to customers in Independent Living.
  • Manage all aspects of tenancy, including voids, allocations, managing tenancy ends and new tenancies, customer inductions, rents, ASB and challenging behaviour, and breaches of occupancy agreements.
  • Ensure general building management, health and safety, security, and building compliance.
  • Support customer welfare, conduct welfare checks, respond to alarm calls and emergencies when on site, and collaborate with customers' relatives and support agencies to meet their needs.
  • Create Personal Safety Plans, taking a person-centred approach to advise and guide customers to maintain their security and safety.
  • Record accurate and timely information as needed for the role and in line with Data Protection regulations.
  • Promote partnership working, signpost services, and support access to relevant services.
  • Encourage customers to participate in social activities and engage with other agencies and the wider community.
  • Address safeguarding concerns promptly and take necessary actions.
Essential Requirements:
  • Experience in safeguarding vulnerable adults.
  • Understanding of administration, recording procedures, and confidentiality.
  • Working experience applying Health & safety legislation.
  • Relevant qualifications or membership, or equivalent experience.
  • Knowledge of basic housing processes and welfare benefits.
  • Up-to-date knowledge of housing and tenancy legislation and procedures.
  • Able to travel to multiple locations.
  • Driving licence and access to transport.
Estimated Salary:

£26,313 per annum

What We Offer:
  • Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
  • WPA Healthcare auto-enrolled at no contribution level, with £1,250 of savings available - option to increase and add family members.
  • The Market Place discounts, restaurant, supermarket, gym memberships, cycle to work, smart tech loans, and more.
  • Annual Leave: starting at 26 days annual leave, increasing up to 30 days + Bank Holidays.
  • Lottery Monthly draw with 1st £250, 2nd £75, and 3rd £50.
  • Savings Club: You can put aside money each month for 11 months to help save for something special.
  • Help with transport: Season ticket loans at discounted rates.


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