Customer Portfolio Lead
2 days ago
Job Description
- Plan and prioritise a comprehensive portfolio of Customer change initiatives, reporting to the Chief Customer Officer (CCO) and accountable to the Head of CMO.
- Partner with business leads and project managers to shape strategic thinking and define measurable outcomes.
- Deliver initiatives within the portfolio, providing hands-on management and setting initiatives across cross-functional teams.
- Lead a team of 4-6 Project Managers and 3 Business Analysts.
Required Skills and Qualifications
- Strategic thinking, prioritisation, benefit realisation, lean portfolio planning, scaled agile delivery, resource planning, governance, risk management, budget management.
- Business Acumen: Project and portfolio delivery, data analysis, roadmap delivery, customer experience.
- Leadership: Line management, strategy setting, performance delivery, stakeholder relationships, persuasion, negotiation, inclusive working.
Benefits
We offer a competitive compensation package, including:
- An attractive salary of £90,000 per annum.
- 26 days of annual leave.
- 9%+ pension contributions.
- Private medical and dental insurance.
- 6 months paid maternity/paternity/shared parental leave.
Others
This role offers a unique chance to enhance leadership and strategic skills while shaping and delivering a portfolio that includes everything from small improvements to large-scale transformations.
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