Customer Portfolio Lead

2 days ago


London, Greater London, United Kingdom Financial Services Compensation Scheme Full time £90,000

Job Description

  • Plan and prioritise a comprehensive portfolio of Customer change initiatives, reporting to the Chief Customer Officer (CCO) and accountable to the Head of CMO.
  • Partner with business leads and project managers to shape strategic thinking and define measurable outcomes.
  • Deliver initiatives within the portfolio, providing hands-on management and setting initiatives across cross-functional teams.
  • Lead a team of 4-6 Project Managers and 3 Business Analysts.

Required Skills and Qualifications

  • Strategic thinking, prioritisation, benefit realisation, lean portfolio planning, scaled agile delivery, resource planning, governance, risk management, budget management.
  • Business Acumen: Project and portfolio delivery, data analysis, roadmap delivery, customer experience.
  • Leadership: Line management, strategy setting, performance delivery, stakeholder relationships, persuasion, negotiation, inclusive working.

Benefits

We offer a competitive compensation package, including:

  • An attractive salary of £90,000 per annum.
  • 26 days of annual leave.
  • 9%+ pension contributions.
  • Private medical and dental insurance.
  • 6 months paid maternity/paternity/shared parental leave.

Others

This role offers a unique chance to enhance leadership and strategic skills while shaping and delivering a portfolio that includes everything from small improvements to large-scale transformations.



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