Lead Barista and Team Operations Manager
4 weeks ago
Role Overview
We are seeking a motivated Lead Barista and Team Operations Manager to join our team at Costa Coffee in Hatfield Galleria. As a key member of our operations team, you will be responsible for leading shifts, supporting colleagues, and delivering exceptional customer experiences.
About the Role
This is an exciting opportunity for a charismatic leader to take on a key role in our store operations. As a Lead Barista and Team Operations Manager, you will be responsible for:
- Leading shifts and providing support to colleagues
- Driving sales and improving customer satisfaction
- Maintaining high standards of quality and cleanliness
- Developing and implementing operational processes to improve efficiency and productivity
- Collaborating with the management team to achieve business objectives
Requirements
To be successful in this role, you will need:
- A passion for coffee and people
- Excellent leadership and communication skills
- Experience in a fast-paced retail environment
- Ability to work flexibly and cover shifts as required
- A commitment to delivering exceptional customer experiences
Benefits
We offer a competitive salary, benefits package, and opportunities for career development. Our benefits include:
- A starting salary of £12.33 - 13.33 per hour, rising with training to £12.83-13.83 (dependant store location)
- Free handmade drinks while on shift, plus 50% discount on food and bottled drinks
- Costa Coffee Retirement Plan, which offers matching contributions
- Life Insurance & Income Protection Cover (if you join our pension opt-in scheme)
- Costa Discount App – 50% off food & drinks in costa owned stores when you're not working
- Cycle to Work Scheme through which you can make huge savings on bikes and accessories
- Share Incentive Plan – giving you the chance to become a shareholder in Coca-Cola
- Salary Sacrifice Pension Scheme up to 10% matched contributions
- Shoes for Crews – Costa's discounted shoe purchase scheme
- Huge savings on gym memberships & fitness accessories
- Dedicated Feel Good discounts platform and app, where you can get instant cashback and make savings at an array of retailers
About Us
We believe in Passion, Warmth, Trust, and Courage. We're the No. 1 coffee brand in the UK for the 14th year in a row. Here, you'll be part of a genuine, passionate, and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities, and people.
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