Customer Service Planner

3 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Fairhive Homes Limited Full time

Fairhive Homes Limited is a non-profit affordable housing provider with a strong social mission. We are committed to providing quality affordable homes and investing in our community.

About the Planner Role

We are seeking a customer-focused Planner to join our team and contribute to our mission. The successful candidate will be responsible for maintaining high levels of customer service, monitoring workflows, and assisting with complaints and queries from Fairhive residents.

Key Responsibilities:

  • Maintain high levels of customer service and resolve resident queries in a timely and professional manner.
  • Monitor workflows and identify areas for improvement to enhance the resident experience.
  • Work closely with our contact centre to answer repair queries and provide support to residents.

Requirements:

  • Excellent computer skills, including Microsoft packages and the ability to develop skills with our in-house systems.
  • Strong communication and interpersonal skills, with the ability to work effectively with residents, colleagues, and external partners.
  • Ability to work flexibly and adapt to changing priorities and deadlines.

Benefits:

  • 28 days holiday plus Bank Holidays (pro rata for part-time).
  • Discretionary performance-related payment.
  • Contributory pension scheme.
  • Flexible working.
  • Health Cash Plan.
  • Workplace Options Employee Assistance Programme.
  • Employee discount scheme.

Fairhive Homes Limited is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace culture and value the contributions of all our employees.



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