Customer Service Representative

2 months ago


Aylesbury, Buckinghamshire, United Kingdom NRS Healthcare Full time
About the Role

We are seeking a highly motivated and compassionate Customer Service Advisor to join our team at NRS Healthcare's Community Service Centre in Aylesbury. As a key member of our team, you will play a pivotal role in delivering exceptional customer service to our service users and stakeholders.

As a Customer Service Advisor, you will be responsible for arranging deliveries and collections of equipment, answering inbound calls, and liaising with our Community Equipment Technicians to ensure the smooth operation of our service. You will also provide excellent customer service to our service users, resolving any issues in an efficient and timely manner.

Key Responsibilities
  • Provide exceptional customer service to service users and stakeholders
  • Arrange deliveries and collections of equipment
  • Answer inbound calls and respond to service user inquiries
  • Liaise with Community Equipment Technicians to ensure smooth service operation
  • Resolve customer issues in a timely and efficient manner
Requirements

To be successful in this role, you will need:

  • Strong computer skills and previous experience in customer service roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Compassion and empathy for service users
What We Offer

We offer a competitive salary, full training and development opportunities, and a range of benefits, including:

  • 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
  • Comprehensive sick pay scheme
  • Pension Scheme and Life Assurance
  • Exclusive employee discounts, savings, and competitions
  • Bike to work scheme
  • Free Parking
  • Employee Assistance programme


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