Table Games Professional
3 weeks ago
Are you a people person with a passion for delivering exceptional customer service? Do you have experience in a fast-paced, dynamic environment? If so, we want to hear from you We are seeking a skilled Table Games Professional to join our team at Grosvenor Casinos Limited.
About the RoleThis is a challenging and rewarding role that requires a high level of professionalism and attention to detail. As a Table Games Professional, you will be responsible for ensuring the smooth operation of our table games and providing exceptional customer service.
Salary and BenefitsWe are offering a competitive salary of £22,000 - £25,000 per annum, depending on experience. In addition to your salary, you will receive benefits such as:
- A pension scheme
- Life insurance
- Discounts on food and drink at our casinos
In this role, you will be responsible for:
- Welcome customers warmly and ensure they have an enjoyable gaming experience
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Work with colleagues for efficient service
- Deliver excellent quality experience by evaluating individual needs
- Communicate with colleagues and supervisor
- Create a community and fun environment
- Show immaculate technical standards in dealing and enforcing rules
- Interact with customers in a way that suits their experience and ability
- Maintain game, cash, and asset security
- Proactively comply with regulations and licensing conditions
You will also need to possess the following skills and qualifications:
- Positive attitude
- Hospitality experience
- Poker dealer experience preferred
- Fanatical about delivering unrivaled customer experience
- Collaborate with the wider business
- Comfortable with change and new ways of working
- Good interpersonal skills and conflict resolution
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