Transformation and Growth Manager
2 weeks ago
We are looking for an exceptional Financial Operations Director to lead our order-to-cash process, driving improvements in internal operations and the overall customer experience. As a key member of our leadership team, you will oversee the execution of billing, query resolution, debt collection, renewals, cash allocation, and cash flow management processes.
The ideal candidate will have deep financial expertise, strategic insight, and an innate ability to execute at a senior level. You will be responsible for building stronger cross-functional relationships, working directly with customers to identify pain points, and proactively driving solutions that enhance the customer journey.
Key Responsibilities:
- Customer-Centric Focus: Lead the strategic design of the order-to-cash journey, ensuring seamless processes that enhance customer satisfaction.
- Process Ownership: Oversee the execution of billing, query resolution, debt collection, renewals, cash allocation, and cash flow management processes.
- Team Leadership: Drive a culture of continuous improvement within the financial operations team, engaging and motivating a diverse team to ensure alignment with business goals.
- Cross-Functional Influence: Collaborate with senior leaders across sales, finance, and commercial teams to ensure smooth handoffs between departments.
- Continuous Improvement: Drive initiatives to streamline the order-to-cash and procure-to-pay processes, reducing inefficiencies, improving data accuracy, and enhancing cash flow forecasting and reporting.
Requirements:
- Finance Expertise: Strong background in finance, with experience in SaaS or technology-driven companies, particularly with complex contracts and billing processes.
- Leadership & People Management: Proven track record in leading diverse, multi-location teams, including direct oversight of UK-based teams and indirect management of offshore teams through local management.
- Systems & Process Knowledge: Advanced proficiency in billing operations, credit management, and cash flow management, with deep experience using Salesforce CPQ and related financial systems.
- Customer-Focused Approach: Ability to understand and improve the customer experience, ensuring that both external clients and internal stakeholders benefit from streamlined financial operations.
- Communication Skills: A clear, articulate communicator with the ability to influence senior leadership, investors, and clients, presenting complex financial information in an accessible manner.
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