Accommodation and Housing Specialist

22 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

Austin Fraser is seeking a skilled Accommodation and Housing Specialist to join their team in County Durham.

The estimated salary for this role is £25,000 - £30,000 per annum.

Job Description:

The successful candidate will be responsible for ensuring the effective management and maintenance of tenancies, working closely with the allocations and letting team to onboard new tenants, and managing anti-social behaviour.

Key Responsibilities:

  1. Neighbourhood and Tenancy Management: The Accommodation and Housing Specialist will be a visible presence in their patch, ensuring the effective management and maintenance of tenancies.
  2. Anti-Social Behaviour Management: They will work with customers to set up payment plans if they fall into arrears, manage anti-social behaviour, and resolve customer complaints effectively.
  3. Allocations and Lettings: The successful candidate will work closely with the allocations and letting team to onboard new tenants.
  4. Empty Property Management, Customer Viewings, and Welcome Visits: They will manage empty properties, conduct customer viewings, and perform welcome visits.
  5. Income Management: The Accommodation and Housing Specialist will be responsible for managing income, including setting up payment plans if customers fall into arrears.
  6. Customer Involvement, Empowerment, and Inclusion: They will work with customers to involve them in decision-making processes, empower them to take control of their lives, and promote inclusion.
  7. Tenant Liaison and Support: The successful candidate will provide liaison and support to tenants, addressing their concerns and resolving any issues that may arise.

Requirements:

  1. Experience in a Similar Role: The Accommodation and Housing Specialist should have experience in a similar housing officer/housing partner position.
  2. Previous Customer Service Experience: They should have previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context.
  3. Full UK Driver's License: A full UK driver's license is essential for this role.


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