Accommodation and Housing Specialist
22 hours ago
Austin Fraser is seeking a skilled Accommodation and Housing Specialist to join their team in County Durham.
The estimated salary for this role is £25,000 - £30,000 per annum.
Job Description:
The successful candidate will be responsible for ensuring the effective management and maintenance of tenancies, working closely with the allocations and letting team to onboard new tenants, and managing anti-social behaviour.
Key Responsibilities:
- Neighbourhood and Tenancy Management: The Accommodation and Housing Specialist will be a visible presence in their patch, ensuring the effective management and maintenance of tenancies.
- Anti-Social Behaviour Management: They will work with customers to set up payment plans if they fall into arrears, manage anti-social behaviour, and resolve customer complaints effectively.
- Allocations and Lettings: The successful candidate will work closely with the allocations and letting team to onboard new tenants.
- Empty Property Management, Customer Viewings, and Welcome Visits: They will manage empty properties, conduct customer viewings, and perform welcome visits.
- Income Management: The Accommodation and Housing Specialist will be responsible for managing income, including setting up payment plans if customers fall into arrears.
- Customer Involvement, Empowerment, and Inclusion: They will work with customers to involve them in decision-making processes, empower them to take control of their lives, and promote inclusion.
- Tenant Liaison and Support: The successful candidate will provide liaison and support to tenants, addressing their concerns and resolving any issues that may arise.
Requirements:
- Experience in a Similar Role: The Accommodation and Housing Specialist should have experience in a similar housing officer/housing partner position.
- Previous Customer Service Experience: They should have previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context.
- Full UK Driver's License: A full UK driver's license is essential for this role.
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