IT Helpdesk Professional

3 weeks ago


Farnborough, Hampshire, United Kingdom nDreams Limited Full time
About the Role

nDreams Limited is seeking a highly skilled IT Helpdesk Professional to join our team. The ideal candidate will have strong communication skills and be able to work effectively in a fast-paced environment.

The salary for this role is approximately £38,000 per annum, dependent on experience.

Key Responsibilities
  • Serve as the initial point of contact for technical support via calls, emails, and ticketing systems.
  • Assist with desk moves and IT equipment relocations, including disconnecting, transporting, and reconnecting hardware.
  • Maintain and update knowledge base articles for common technical issues.
Requirements
  • Experience working in a similar IT environment.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple priorities and switch between tasks efficiently.
Benefits
  • Competitive salary range £35,000 - £40,000 per annum.
  • Opportunity to work on a variety of exciting projects.
  • Collaborative and dynamic work environment.


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