Airport Services Duty Supervisor

2 weeks ago


London, Greater London, United Kingdom Qatar Airways Group Full time

We are seeking a highly skilled Airport Services Duty Supervisor to join our Ground Services team at London Heathrow, UK. As a key member of our team, you will be responsible for supervising a team of Customer Service Agents to deliver exceptional customer service to our passengers, ensuring they receive the award-winning 5-star service Qatar Airways is renowned for.

You will work closely with the Airport Services Manager to support the team in delivering on-time flight closures and working towards overall on-time performance. This will involve planning efficient duty allocations of manpower during duty periods and providing support in case of flight disruptions, mis-connections, and other passenger-related disruptions.

As a leader, you will be responsible for providing guidance, direction, and feedback to your team members, as well as evaluating their performance and providing constructive feedback. You will also be required to generate various reports and maintain a clean and organized workspace.

Key skills and qualifications for this role include excellent communication skills, fluency in English, and the ability to work under pressure while maintaining high levels of customer service standards. Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling is highly desirable.

This is a Grade 5 role based in London Heathrow, UK, and you must have the legal rights to live and work in the UK to be considered for this role.



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