Airport Hospitality Leader

4 weeks ago


London, Greater London, United Kingdom Airport Retail Enterprises UK Ltd Full time

We are seeking a seasoned airport hospitality professional to lead our restaurant operations at Manchester Airport. As an Operations Manager, you will be responsible for overseeing the daily activities of our restaurants, ensuring exceptional food and outstanding customer service. Your experience in managing multiple sites and leading a team of 120 employees will be invaluable in driving our business forward.

Main Responsibilities:

  • Manage daily restaurant operations at multi-site locations.
  • Oversee the management team to execute operations effectively.
  • Ensure site health, safety, and food safety protocols are maintained.
  • Continuously review and improve processes to enhance customer satisfaction.
  • Maximise financial performance and consistent high-quality customer service.
  • Maintain confidentiality and adhere to data protection requirements.

Requirements:

  • Proven experience in senior-level hospitality management with substantial leadership responsibility.
  • Significant experience in managing multiple sites, staff rostering, training, and development.
  • Familiarity with an airport-based hospitality setting is desirable.

Knowledge, Skills, and Abilities:

  • Highly organised, able to manage conflicting priorities while maintaining service levels.
  • Skilled in handling customer complaints and resolving them satisfactorily.
  • Strong communicator, capable of connecting with customers and staff.
  • Financially aware, with sound budget control skills and effective stock management.

At Airport Retail Enterprises UK Ltd, we value diversity and inclusivity, and we are committed to providing a workplace that is welcoming and respectful to all employees. If you are a motivated and experienced airport hospitality professional looking for a new challenge, we encourage you to apply.



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