Hospitality Leader

2 days ago


London, Greater London, United Kingdom TOCA Social Full time

We are seeking an experienced Hospitality Leader to join our team at TOCA Social, a unique dining and entertainment experience. Located in the heart of London, we offer a world-class environment for guests to enjoy football, food, and drink.

The ideal candidate will have a strong background in hospitality management, with a proven track record of delivering exceptional guest experiences. As a General Manager, you will be responsible for leading a team of approximately 70 teammates, ensuring seamless operations, and managing venue budgets.

Key Responsibilities:

  • Recruit, coach, and develop a high-performing team
  • Lead a diverse and dynamic team to anticipate and exceed guest needs
  • Deliver on business KPIs by driving revenue and managing costs
  • Foster strong relationships with teammates, support teams, and guests
  • Resolve service issues with empathy and find the best outcome for guests

Requirements:

  • 5+ years of experience at GM level in hospitality or a similar industry
  • A proven track record of leading and managing a large team
  • A people-focused leader with strong emotional intelligence
  • Punctual and reliable with a great attitude and work ethic

Benefits:

  • Competitive salary: £60,000 - £80,000 per annum
  • Complimentary TOCA games and F&B discounts
  • Huge retail & hospitality discounts
  • Teammate Assistance Programme with access to free counselling sessions
  • Cycle 2 Work Scheme


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