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Business Operations Assistant
2 months ago
We are seeking a highly organized and detail-oriented Business Operations Assistant to join our Operations Team at Kensington Mortgage Company. As a key member of our team, you will play a critical role in ensuring the smooth operation of our mortgage administration processes.
Key Responsibilities- Provide administrative support to our Lending Operations Team, ensuring timely and efficient processing of mortgage applications.
- Support Underwriters with administrative requests, maintaining accurate records and ensuring compliance with regulatory requirements.
- Manage inbound call volumes, providing exceptional customer service to intermediaries, solicitors, and applicants.
- Adhere to service standards as set out in our Policy & Procedures Manual, ensuring seamless communication with stakeholders.
- Develop and maintain relationships with Mortgage Intermediaries, identifying new business opportunities and enhancing our service offering.
- Collaborate with the Sales Team and Underwriters to optimize our mortgage application process, ensuring high-quality service and outcomes.
- Manage receipt of mortgage application and administration fees, ensuring accurate and timely processing.
- Ensure quality of intermediary updates, providing clear and accurate information to stakeholders.
- Assess correspondence to ensure lending criteria and conditions are met, ensuring compliance with regulatory requirements.
- Strong attention to detail and organizational skills.
- Experience in a processing or administration environment, preferably in the financial services sector.
- Regulatory knowledge and understanding of compliance requirements.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to use relevant systems and technology to support administrative tasks.
Kensington Mortgage Company is a leading specialist mortgage lender, committed to providing exceptional service to our customers. We value our employees and strive to create a supportive and inclusive work environment. If you are a motivated and detail-oriented individual looking for a challenging role in a dynamic team, we encourage you to apply.
