Service Coordinator

4 weeks ago


Enniskillen, United Kingdom Donnelly Group Full time
Job Title: Service Coordinator

We are seeking a highly skilled and motivated Service Coordinator to join our team at Donnelly Group.

About the Role:

The Service Coordinator will be responsible for providing exceptional customer service, ensuring that all customer interactions are handled efficiently and effectively.

Key Responsibilities:

  • Communicate with customers regarding vehicle problems, insurance questions, and warranty issues
  • Maintain positive relationships with customers to ensure repeat and return business
  • Approach transactions with sales-minded professionalism and suggestively sell products and services to customers
  • Answer customer questions about services, including vehicle repair timelines
  • Display extensive knowledge about products and services
  • Ensure customer vehicles are finished on time and details are provided for services rendered and costs
  • Use various communication methods to schedule and book appointments, vehicle drop-offs, and pick-ups
  • Communicate with technicians about vehicle statuses and ensure vehicles are ready for customers on time
  • Act as an advocate for customers when communicating vehicle problems and needs to the repair department
  • Liaise with technicians about parts ordering to ensure required parts are available for vehicle repairs
  • Process customer payments
  • Demonstrate extensive knowledge of the service department

Requirements:

  • Excellent customer-facing skills
  • Excellent organisation and time management skills
  • Strong communication skills
  • Sales experience
  • Self-motivated
  • Team management
  • Strong computer skills
  • A full driver's licence as driving duties are involved

About Donnelly Group:

Donnelly Group is a leading automotive company in Northern Ireland, offering competitive salaries, industry-leading work-life balance, and continuous training and development opportunities.

Company Culture:

Our teams across all branches get involved with fundraising for our nominated charity partner and participate in various community projects.


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