Service Coordinator
4 weeks ago
We are seeking a highly skilled and motivated Service Coordinator to join our team at Donnelly Group.
About the Role:
The Service Coordinator will be responsible for providing exceptional customer service, ensuring that all customer interactions are handled efficiently and effectively.
Key Responsibilities:
- Communicate with customers regarding vehicle problems, insurance questions, and warranty issues
- Maintain positive relationships with customers to ensure repeat and return business
- Approach transactions with sales-minded professionalism and suggestively sell products and services to customers
- Answer customer questions about services, including vehicle repair timelines
- Display extensive knowledge about products and services
- Ensure customer vehicles are finished on time and details are provided for services rendered and costs
- Use various communication methods to schedule and book appointments, vehicle drop-offs, and pick-ups
- Communicate with technicians about vehicle statuses and ensure vehicles are ready for customers on time
- Act as an advocate for customers when communicating vehicle problems and needs to the repair department
- Liaise with technicians about parts ordering to ensure required parts are available for vehicle repairs
- Process customer payments
- Demonstrate extensive knowledge of the service department
Requirements:
- Excellent customer-facing skills
- Excellent organisation and time management skills
- Strong communication skills
- Sales experience
- Self-motivated
- Team management
- Strong computer skills
- A full driver's licence as driving duties are involved
About Donnelly Group:
Donnelly Group is a leading automotive company in Northern Ireland, offering competitive salaries, industry-leading work-life balance, and continuous training and development opportunities.
Company Culture:
Our teams across all branches get involved with fundraising for our nominated charity partner and participate in various community projects.
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