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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary:
Blue Arrow Derby is proud to be working in partnership with a manufacturing company and they are looking to recruit a Customer Service Representative to join their team on a full-time permanent basis.
Key Responsibilities:
- Deal with customers who contact the client via various channels, providing an effortless customer journey and experience.
- Gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
- Ensure all interactions are answered within the service level agreement, utilizing the Salesforce platform.
- Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
- Work closely with customers to keep them informed and ensure compliance with all regulations.
Requirements:
- At least 1-2 year's previous customer service experience is essential.
- Solid recent work history within customer service.
- At least 1 year's previous customer service in a call centre is desirable.
- Excellent telephone manner and strong communication skills.
- Demonstrate the drive to deliver world-class service to all customers.
- Ability to use Microsoft applications and web-based platforms.
- Highly approachable with good interpersonal skills.
- Motivational to work alone or as part of a team.
- Flexible approach to learning new skills to support business requirements.
- Self-starting with a positive outlook and determination to succeed.
- GCSE grade 4 in English or an equivalent qualification.
Benefits:
- Generous pension scheme.
- Death in service benefit.
- Up to £1500 bonus each year.
- External training and qualifications.
- Employee assistance programme.
- Free flu vaccinations and eye tests.
- Onsite subsidised bistro where employees can purchase meals and refreshments during the day.
- Cycle to work scheme.
- Social club subscription.
- Employee benefit hub.
- Subsidised private healthcare.
- Free on-site parking.
- Electric charging stations for cars.
- Company discounts.
- Summer festivals and Christmas parties.
- 33 days of holidays.
- Uniform.