Lead Administrator

4 weeks ago

Shrivenham, Oxfordshire, United Kingdom Serco Full time

Job Summary:

We are seeking an experienced Administrator to join our On and Off Boarding Hub team based at the Defence Academy in Shrivenham, Swindon. The successful candidate will play a key role in the transformation project to enhance service delivery, working closely with the Course Administration Management Department.

About the Role:

  • Take a proactive role within the department, ensuring a thorough understanding of course aims and programmes.
  • Process Course Members/Student arrival and departure from Shrivenham Station, maintaining accurate registers.
  • Provide administrative support to Embedded Course Administration Teams and Military customers.
  • Maintain course communication and documents.
  • Communicate with internal and external stakeholders.
  • Process on and off boarding for Students.
  • Update students' career profiles with competencies at course completion.
  • Liaise with external military and civilian institutions to obtain relevant data.
  • Perform after-course work, including reporting and administrative tasks on various systems.
  • Cross-skill to support across the wider team.
  • Mentor and coach new starters.
  • Manage Work Instructions.

Requirements:

  • GCSEs (A-C) or equivalent in English and Maths.
  • Sound understanding of GDPR (General Data Protection Regulation).
  • Ability to use various communication methods (spoken, written, behaviour).
  • Methodical and organised, with the ability to work under pressure.
  • Problem-solving skills are essential.
  • Excellent customer service skills.
  • Proficiency in MS Office, including Outlook, Word, and Excel.
  • Enhanced clearance will be required within the first 3 months of employment.

What We Offer:

  • Days annual leave plus bank holidays.
  • Serco-Flex – local working policy supporting home working options.
  • Serco discounts, including cinema, entertainment, and online shopping discounts.
  • Cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Opportunities for career development training and leadership coaching.

About Serco:

Serco is a leading provider of Defence services, committed to building a diverse and inclusive organisation. We are proud to be a Disability Confident Leader and holder of the Gold Inclusive Employer Standard.

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