Lead Administrator
2 weeks ago
Job Summary:
We are seeking an experienced Administrator to join our On and Off Boarding Hub team based at the Defence Academy in Shrivenham, Swindon. The Course Administration Management Department is currently working to deliver a transformation project to enhance service delivery, and the On and Off boarding Hub is an integral part of the transformation.
Key Responsibilities:
- Taking a proactive role within the department and being fully conversant with course aims and programme.
- Processing Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained.
- Course Administration support to our Embedded Course Administration Teams and Military customers
- Maintenance of course communication and documents.
- Communication with internal and external stakeholders
- Processing the on and off boarding for Students
- Updating students career profile with competencies at course completion
- Liaising with external military and civilian institutions to gain relevant data.
- After course work such as reporting and associated administrative tasks on various systems
- Cross skilling to support across the wider team.
- Mentoring and coaching of new starters
- Management of Work Instructions
Requirements:
- GCSE's (A-C) or equivalent in English and Maths.
- Sound understanding of GDPR (General Data Protection Regulation)
- Able to use a variety of communication methods (spoken, written, behaviour).
- Must be methodical, have proven organisational skills and able to work under pressure.
- Problem solving skills are a must in this role.
- Excellent customer service skills.
- It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel.
- You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf.
Benefits:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- -hole golf course (annual membership circa £).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What We Offer:
- days annual leave plus bank holidays.
- Serco-Flex – local working policy which supports home working options dependant on role requirements.
- Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
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