Administrative Lead

2 weeks ago

Shrivenham, Oxfordshire, United Kingdom Serco Full time

Administrative Lead

UK Defence Academy

Job Summary:

We are seeking an experienced Administrative Lead to join our team at the Defence Academy in Shrivenham. The successful candidate will be responsible for providing administrative support to our Course Administration Management Department.

Key Responsibilities:

  • Providing administrative support to the Course Administration Management Department
  • Processing course members/student arrival/departure from Shrivenham Station
  • Maintenance of course communication and documents
  • Communication with internal and external stakeholders
  • Processing the on and off boarding for Students
  • Updating students career profile with competencies at course completion
  • Liaising with external military and civilian institutions to gain relevant data
  • After course work such as reporting and associated administrative tasks on various systems
  • Cross skilling to support across the wider team
  • Mentoring and coaching of new starters
  • Management of Work Instructions

Requirements:

  • GCSE's (A-C) or equivalent in English and Maths
  • Sound understanding of GDPR (General Data Protection Regulation)
  • Able to use a variety of communication methods (spoken, written, behaviour)
  • Must be methodical, have proven organisational skills and able to work under pressure
  • Problem solving skills are a must in this role
  • Excellent customer service skills
  • It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel

What We Offer:

  • Days annual leave plus bank holidays
  • Serco-Flex – local working policy which supports home working options dependant on role requirements
  • Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • A wealth of career development training to suit your future aspirations

About Serco:

Serco is a leading provider of Defence services, and we are committed to delivering brilliant results for our customers. We are passionate about diversity and inclusion, and we welcome applications from candidates from all backgrounds.

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