Customer Support Process Designer

3 days ago


London, Greater London, United Kingdom CUBE Content Governance Global Limited Full time
Job Title: Customer Support Process Designer

Estimated Salary: £55,000 - £75,000 per annum (dependent on experience)

About the Role

We are seeking an experienced Customer Support Process Designer to join our team at CUBE Content Governance Global Limited. The ideal candidate will have 5-10 years' experience designing and delivering new customer support operating models and processes for SaaS solutions.

Key Responsibilities:

  • Design and deliver new customer support operating models and processes for SaaS solutions.
  • Work closely with cross-functional teams to gather requirements and user stories for software developers.
  • Develop and maintain documentation for customer support processes, including user stories and testing acceptance criteria.
  • Coordinate with product and technology teams to ensure alignment in the development and testing of all customer support functionality.

Benefits

We offer a competitive salary, a remote-first environment, and a globally unique company culture that prioritizes innovation and collaboration.



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