Process Optimization Expert

14 hours ago


London, Greater London, United Kingdom AbleCloset Full time
Drive Business Growth and Efficiency

Pinnacle Pet UK is a market leader in pet partnership businesses, committed to delivering exceptional customer experiences. We are seeking a highly skilled Process Optimization Expert to join our team.

This challenging and rewarding role involves designing and improving customer journeys and end-to-end processes to drive business growth, efficiency, and innovation. As a key member of our Process Re-engineering team, you will work closely with cross-functional teams to develop and implement effective process improvements.

You will have the opportunity to leverage your expertise in business analysis techniques, Agile environments, and industry standard modelling and analysis tools to drive business success. Your ability to communicate complex ideas simply and work collaboratively with stakeholders will be essential in this role.

About the Position

  • Facilitate scoping and business priority-setting for change initiatives, including discovery and analysis of requirements.
  • Design and redesign of customer journeys and end-to-end processes to support enhanced customer experience, growth, efficiency, and current strategic goals.
  • Work collaboratively with cross-functional teams to deliver tangible benefits.

Requirements

  • Proven experience in business analysis and (re)design of customer journeys and end-to-end processes with delivery of tangible benefits.
  • Able to understand business models, processes, and an entire value chain and to map them.
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