Business Process Optimization Expert

1 month ago


London, Greater London, United Kingdom eTeam, Inc. Full time

About eTeam, Inc.

eTeam, Inc. is a renowned provider of IT service management solutions, dedicated to helping organisations achieve their business objectives. As a Business Process Optimization Expert at eTeam, Inc., you will play a pivotal role in streamlining business processes and improving efficiency using the ServiceNow platform.

Job Overview

We are seeking an experienced Business Analyst to join our team at eTeam, Inc. This is a unique opportunity to work with a variety of clients, understanding their business needs and implementing tailored solutions using the ServiceNow platform.

Key Responsibilities

  • Develop deep understanding of ServiceNow's ITSM/ITOM capabilities and align business requirements with platform implementation.
  • Develop expertise in key modules such as Change, Incident, Problem, Knowledge, CMDB, and Service Catalogue.
  • Lead complex business briefings with senior stakeholders, shaping solution definitions and guiding others on available business analysis tools and templates.
  • Manage trade-offs within time/cost/quality constraints while staying up-to-date with developments in individual areas of expertise.

Requirements

  • 5+ years of experience in business analysis or related field.
  • Proven track record of delivering successful projects using ServiceNow.
  • Excellent communication and leadership skills.

Compensation

The estimated salary for this position is $100,000 - $130,000 per annum, depending on location and experience. Benefits include comprehensive health insurance, retirement plan, and paid time off.



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