Application Support Specialist

3 weeks ago

Glasgow, Glasgow City, United Kingdom AutoRek Full time
Role Overview

AutoRek is seeking a skilled Application Support Engineer to join our growing Application Support team. As a key member of our team, you will provide 1st line application support, ensuring all requests for support are logged, categorized, and triaged to meet Service Level Agreements (SLAs).

Key Responsibilities
  • Investigate and troubleshoot issues to resolve them efficiently
  • Escalate incidents to 2nd line support engineers as required
  • Ensure the ticketing system is up-to-date and accurate at all times
  • Participate in proactive maintenance and health check activities across our customer base
  • Support the deployment of release and configuration changes following our Change Management procedures
Requirements
  • Previous experience as an L1 support engineer or relevant technical experience
  • Excellent written and oral communication skills
  • Solid experience in logging and triaging support tickets
  • Strong problem-solving skills
  • Understanding of SLA tracking
  • Experience in using and updating service desk software
Benefits
  • Generous holiday package including 8 public holidays
  • Your Birthday off courtesy of AutoRek
  • Discretionary bonus scheme
  • 4% employee and employer pension scheme
  • Income protection
  • Private health care extending to members of your household
  • Free access to Bippit - Financial well-being advisors
  • High-street discount codes
  • Access to learning platforms and training courses

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