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Customer Service Representative

1 month ago

Liverpool, Liverpool, United Kingdom Accor Full time

About the Role:

We are seeking a highly motivated and service-focused individual to join our team as a Guest Services Team Member. As a key member of our reception team, you will be the face of our hotel brand, responsible for ensuring our guests have an unforgettable stay.

Key Responsibilities:

  • Take care of guests from arrival to departure, ensuring check-in and check-out are done with accuracy and efficiency.
  • Contribute to guest satisfaction by providing high-quality services throughout their stay.
  • Look after guests' reservations and take care of those in our restaurant and bar.
  • Help meet the department's quantitative and qualitative objectives by promoting the hotel's offer and meeting sales targets.
  • Anticipate guests' needs and take them into consideration, handling any complaints or remarks in a timely manner.
  • Convey a good hotel image and respect reservation commitments.

What We Offer:

  • A competitive hourly rate of £12.00.
  • A range of employee benefits, including a company pension, cycle to work scheme, and discounted or free food.
  • Opportunities for growth and development through our Academies and learning programs.

Requirements:

  • A service-focused personality with experience in the hospitality industry.
  • Fluency in English, with additional languages a plus.

Working Environment:

You will be working in a fast-paced environment, interacting with guests and colleagues alike. As a key member of our team, you will be expected to work collaboratively to deliver exceptional guest experiences.

Salary: £12.00 per hour

Benefits: Company pension, cycle to work scheme, discounted or free food