Customer Service Representative

3 days ago


Liverpool, Liverpool, United Kingdom Barclays Bank Plc Full time

At Barclays Bank Plc, we are seeking a highly skilled Customer Service Representative to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and have excellent communication skills.

About the Role

This is an exciting opportunity to work in a dynamic and supportive environment where you will be responsible for providing resolutions for customer queries/issues and personalising each interaction through the use of multiple communication channels.

Key Responsibilities
  • Collaborate across multiple digital channels to personalise each interaction with a customer
  • Enhance the bank's digital capabilities when current technology is identified as not yet ready to support
  • Provide exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations
  • Comply with all regulatory requirements and internal policies related to customer care
What We Offer

We offer a competitive salary of £25,500 per annum, which reflects the importance we place on this role within our organisation. In addition to your salary, you will also receive a range of benefits, including full training, opportunities for career development, and a supportive team environment.

We are committed to creating a workplace culture that values respect, integrity, service, excellence, and stewardship. Our team members embody these values every day, and we expect them to demonstrate them in their work. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.



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