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Counter Lead Specialist
1 month ago
Job Summary
The Counter Lead is responsible for driving sales turnover and market share through consumer-focused strategies.
Key Responsibilities:
• Reflect a credible and professional brand image to internal and external consumers.
• Maximise sales through excellent service and retail standards.
• Contribute to efficiencies by adhering to store and company procedures.
• Understand daily and weekly targets.
• Ensure personal awareness of additional sales avenues.
• Keep up-to-date with competitor activities and missed opportunities.
• Effectively leverage social media to drive business and protect the brand image.
• Deliver the brand strategy and local plan.
• Plan and implement local marketing and events initiatives.
• Deliver excellence in service execution and improve service levels.
• Be an ambassador for the brand and lead the way to represent brand values.
• Manage refunds and complaints in line with company guidelines.
• Use digital tools to keep knowledge up-to-date.
• Deliver a consumer recruitment and retention strategy.
• Develop up-to-date knowledge of products to deliver an industry-leading experience.
Operations
• Plan to deliver excellent standards at all times.
• Review retail standards daily to ensure they meet the required standard.
• Ensure deliveries, stock movements, and administration are completed within agreed timeframes.
• Ensure all auditable processes and administration are actioned to company guidelines.
• Minimise stock loss by implementing company security policies and procedures.
• Create and maintain a safe working environment for consumers.
• Ensure all health and safety responsibilities achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality
• Manage daily replenishment and take appropriate action.
• Maximise sales performance by utilising commercial reports.
• Plan and deliver visual merchandising layouts.
• Identify stock package issues and take corrective action.
• Effectively manage promotions and discounts.
• Identify trends and make suggestions to enhance product performance.
Qualifications
• Person Specification:
• Essential:
• Experience in a fast-paced retail and/or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation, and prioritisation skills.