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Client Services Coordinator

1 month ago

London, Greater London, United Kingdom Graduate Management Admission Council Full time
Job Title: Client Services Executive

Join Graduate Management Admission Council (GMAC) as a Client Services Executive and contribute to our mission of ensuring every talented person can benefit from the best business education for them.

About the Role:

We are seeking a highly organized and detail-oriented individual to support the GMAC Media team in delivering effective client marketing campaigns. As a Client Services Executive, you will work closely with editorial, marketing, sales, and product teams to ensure seamless communication with clients throughout the campaign setup, monitoring, and reporting process.

Key Responsibilities:
  • Track and execute daily campaign activity for clients, including email marketing, webinar setup, advertising copy chasing, profile updates, and more.
  • Coordinate project status from initial stage through to completion, ensuring timely communication between departments and clients.
  • Provide regular updates on campaign performance, alerting clients to any delays or potential overruns.
  • Pull campaign data from multiple sources to create comprehensive campaign performance reports.
  • Attend and contribute to regular production meetings, ensuring effective collaboration with internal stakeholders.
  • Monitor processes and suggest improvements to enhance campaign delivery and client satisfaction.
  • Update status information on delivery of multiple client campaigns concurrently, ensuring accurate tracking and reporting.
  • Build strong relationships with internal stakeholders and clients, fostering a collaborative environment.
  • Create, communicate, and execute project work plans, revising as necessary to meet changing needs and requirements.
  • Manage internal and external stakeholder input and requirements, ensuring relevant information is communicated and team members are up-to-date.
  • Utilize CRM, email, and reporting platforms to update content, data, and dashboards as needed.
  • Maintain performance tracking and reporting processes, minimizing exposure and risk on projects.
  • Resolve and/or escalate issues in a timely fashion, ensuring prompt resolution and client satisfaction.
Requirements:
  • Bachelor's degree in media, marketing, or a related field; or equivalent combination of education, skills, and experience.
  • Experience working in an office and/or client-facing environment.
  • Marketing/media experience, either through a degree program or on-the-job work experience.
  • Excellent communication, organizational, and project planning skills, with attention to detail.
  • Ability to work in a fast-paced, agile environment, with a problem-solving mindset and a passion for process improvement.
  • Strong analytical and multitasking capabilities, with the ability to work independently and in a team setting.
  • Ability to work in-office and/or remotely according to GMAC's hybrid work environment.
Desired Skills/Experience:
  • Experience working on project/program management using tools such as Asana and Trello.
  • Google Analytics experience.
  • Experience with reporting on Excel and building dashboards.
  • Email marketing platform knowledge.
  • A passion for web, social, and digital technologies.
About GMAC:

GMAC is a mission-driven organization committed to promoting graduate management education and attracting a qualified and diverse candidate pool from around the world. We value diversity, equity, and inclusion, and strive to create a workplace culture that is inclusive and respectful of all employees.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, creed, color, religion, national origin, ancestry, age, disability, sex (including pregnancy, childbirth, and related medical conditions), marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

GMAC has implemented a mandatory vaccination policy, requiring all employees to be fully vaccinated against COVID-19. Accommodations or exemptions may be made for medical or religious reasons.