Senior Portfolio Manager

2 weeks ago

Watford, Hertfordshire, United Kingdom ASOS Full time

About the Role

The Senior Portfolio Manager will lead the Change Delivery team to deliver all change activities that support the wider ASOS strategic goals impacting Customer Care. This role is responsible for providing support and guidance to teams in successfully delivering change into our frontline operations, both internal and outsourced.

Key Responsibilities

  • Oversee the central change roadmap for strategic and BAU change.
  • Build a strong governance structure across the whole of the CC portfolio of change to provide visibility enabling key decisions based on prioritisation, capacity, dependencies, and project risk.
  • Represent the voice of the CC Operation to the wider business, ensuring the right level of consideration and impact has been understood.
  • Support the culture by championing Diversity, Equity & Inclusion strategies.

Requirements

  • Excellent relationship management with an ability to manage expectations at a senior level and challenge where needed.
  • Experience with portfolio governance, prioritisation, and resource planning.
  • Experience in working within a complex matrixed organisation at portfolio level.
  • Qualified Practitioner in Change Management/Project Management.
  • Experience working in fast-paced waterfall and agile project environments, across multiple concurrent complex projects.
  • Proven experience working in contact centre environments and working as part of cross-functional delivery teams.
  • Empathetic to differing and sometimes conflicting needs of stakeholders.
  • Data driven and can use data to understand the impact of change on CC.
  • Can work with both business and technical delivery teams.
  • High attention to detail and proven ability to manage competing priorities.
  • The ability to multi-task and flex your approach depending on business priorities.
  • Excellent interpersonal and influencing skills with the ability to bridge knowledge-gaps.

What We Offer

  • Employee discount (hello ASOS discount)
  • ASOS Develops (personal development opportunities across the business)
  • Employee sample sales
  • Access to a huge range of LinkedIn learning materials
  • 25 days paid annual leave + an extra celebration day for a special moment
  • Discretionary bonus scheme
  • Private medical care scheme
  • Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits

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