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Front Desk Associate

1 month ago

Glasgow, Glasgow City, United Kingdom Hotel Du Vin Full time
Company Overview:
A leading hospitality provider, Hotel Du Vin prioritizes excellence in customer service and employee development. Our commitment to sustainability and community engagement drives our growth and success.

Salary: £25,000 - £35,000 per annum (dependent on experience), plus benefits.

About the Role:
This permanent position offers opportunities for internal growth and professional development through our apprenticeship scheme. As a key member of our reception team, you will provide exceptional front-of-house service, ensuring seamless guest experiences. Your strong communication skills, adaptability, and enthusiasm for delivering high-quality service will make you an invaluable asset to our hotel.

Key Responsibilities:
- Deliver outstanding customer service, responding promptly to guest inquiries and resolving any issues that may arise
- Collaborate with colleagues to ensure seamless service delivery across all areas of the hotel
- Utilize effective communication skills to convey important information to guests and staff
- Maintain accurate records, adhering to hotel policies and procedures

Benefits:
- Competitive pay rates, including bonuses for exceptional performance
- Fully funded apprenticeship programmes, supporting your career advancement
- Heavily discounted hotel room rates for personal use
- Access to high street discounts, cycle-to-work schemes, and healthcare cash plans
- Employee assistance programme and sponsorship of The Brain Charity

Sustainability Initiatives:
We are committed to reducing our environmental footprint through renewable energy, waste recycling, and chemical-free cleaning practices. Join us in making a positive impact on our community and the environment.