Customer Service Representative

2 days ago


Norwich, Norfolk, United Kingdom Pertemps TM Full time

Job Summary:

Pertemps TM is seeking an experienced Claims Call Handler to support their Motor Insurance team. The successful candidate will be responsible for answering inbound calls to support customers with non-complex queries and guide them to the appropriate onward claims journey.

Key Responsibilities:

  • Provide excellent customer service to customers with non-complex queries
  • Guide customers to the appropriate onward claims journey
  • Handle queries regarding overnight care, outpatient treatment, diagnostic tests, scans, or aftercare
  • Help and support customers to get to the right specialist private treatment they need
  • Offer the right solutions and signposting to customers based on their individual needs

Requirements:

  • Previous experience working in a call centre environment
  • Excellent communication skills
  • Able to be empathetic towards customers
  • Able to explain things to customers in a clear and understandable way
  • Experience of working in insurance is desirable, but not essential

Working Hours: 9am to 5pm, Monday to Friday - 35 hours per week

Pay Rate: £13.14 per hour



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