Customer Service Manager

5 days ago

Tunbridge Wells, Kent, United Kingdom Sainsbury's Full time
About the Role

This is an exciting opportunity to join Sainsbury's as a Customer and Trading Manager, where you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Manage a team of colleagues to ensure excellent customer service and a smooth shopping experience.
  • Develop and implement strategies to drive sales growth and improve customer engagement.
  • Collaborate with other managers to plan and execute store operations, including stock management and visual merchandising.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Provide coaching and development opportunities to colleagues to enhance their skills and knowledge.
What You'll Need
  • Proven experience in a customer-facing role, preferably in a retail environment.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of the business.
  • Basic knowledge of retail operations, including stock management and visual merchandising.
What We Offer
  • A competitive salary and benefits package, including a discount card and pension scheme.
  • Opportunities for career development and progression, including training and coaching.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to work with a leading retailer, with a strong commitment to customer service and community engagement.

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