Customer Service Representative

4 days ago

Tunbridge Wells, Kent, United Kingdom Three Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Adviser. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the best possible service.

Key Responsibilities

  • Provide outstanding customer service and support to our customers, responding to their queries and resolving issues in a timely and professional manner.
  • Work closely with our customers to understand their needs and preferences, and provide tailored solutions to meet their requirements.
  • Collaborate with our sales team to promote our products and services, and to identify opportunities to upsell and cross-sell.
  • Contribute to the development and implementation of customer service strategies and initiatives, aimed at improving customer satisfaction and loyalty.
  • Participate in ongoing training and development programs to enhance your skills and knowledge, and to stay up-to-date with the latest industry trends and best practices.

What We Offer

  • A competitive hourly rate of £12 per hour.
  • A brand new smartphone on an Unlimited data plan.
  • An on-target bonus of 25%, paid out monthly based on your store's performance.
  • Individual bonus accelerators for high performers.
  • Great discounts with our Perks at Work scheme.
  • Great training courses and career development opportunities.

Requirements

  • Experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • A willingness to learn and adapt to new situations.

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